Xuanhe Food Machinery Co., Ltd.

Refunds

return policy

• Please check the product immediately after receiving it. If you find a defect in a brand new and unused condition, please notify us within 3 days of receiving the product, attach a picture and describe the defect in detail, and we will deal with it for you immediately. Please do not dispose of the product yourself Send back (we will also check the integrity of the product in detail before the product is shipped)
   

• Defect standard: 1. Non-human damage 
   

• Please maintain the integrity of the new delivery of the product (including product accessories and tags, etc.) when returning the product. Once it is damaged or worn, the return application cannot be accepted
   

• The returned product must be returned within seven days after receiving the product. If it exceeds seven days, it will not be accepted. If the time limit is exceeded, the product will be sent back. We will charge you postage and send the non-returnable product back to the original address on the order.
   

• Returns are not accepted for the following reasons: personal tactile perception, photo color difference (each computer has different color rendering and each person has a different definition of color), size mismatch (please compare before providing detailed size subscripts in the store), photo color difference ( Each person has a different definition of color), etc.

About Refunds

Buyer hereby agrees to claim a refund under the Xuan He Performance Guarantee or this Refund and Return Policy only under the following circumstances:
 

• the Buyer has not received the Goods;

• the merchandise is defective and/or damaged in transit;

• The seller sends the buyer goods that do not meet the agreed specifications (such as wrong size, color, etc.);

• The goods received by the buyer are substantially inconsistent with the description of the goods published by the seller;

• The buyer claims a 7-day hesitation period according to the law, or the buyer returns the goods within the 15-day hesitation period for the order established by "Xuanhe Food Machinery"; or

• According to the agreement reached privately with the seller, at this time the seller must send Xuanhe its confirmation of the agreement.
   

The buyer's application for refund must be submitted through the Xuanhe platform.

Xuanhe will review each application of the buyer on a case-by-case basis, and decide whether to approve the application of the buyer at its sole discretion in accordance with the above conditions and these terms of service.